Shipping policy

Order Processing Time
All orders are verified, packed, and processed within 1-3 business days after payment confirmation (excluding weekends and holidays). Once your package leaves our warehouse, an automated email containing your tracking number will be sent to your registered email address.
Shipping Rates & Delivery Times
To offer competitive pricing and original designs, our products are shipped directly from our regional manufacturing centers and central logistics hubs.
Please note that Total Delivery Time = Processing Time (1-3 business days) + Shipping Time. Our shipping rates and estimated shipping times (excluding processing time) are detailed below:
  • North America & Oceania (United States, Canada, Australia, New Zealand)
    • Economic Shipping: 12-18 business days – FREE
    • Standard Shipping: 3-8 business days – $9.98 USD
  • Europe (All 27 EU Member States & United Kingdom)
    • Economic Shipping: 12-18 business days – FREE
    • Standard Shipping: 5-8 business days – $5.99 USD
  • Asia (Cyprus, Israel, Japan, Malaysia, Singapore, South Korea, Saudi Arabia, Thailand, Philippines, Lebanon, Hong Kong SAR, Macao SAR, Taiwan)
    • Economic Shipping: 5-8 business days – FREE
    • Standard Shipping: 3-5 business days – $3.99 USD
  • South America (Argentina, Brazil, Chile, Colombia)
    • Economic Shipping: 15-22 business days – FREE
    • Standard Shipping: 5-8 business days – $8.99 USD
Shipping Methods & Carriers
We utilize premium air freight services to ensure timely delivery. The carriers utilized for each shipping tier are as follows:
  • Economic Shipping: YunExpress, 4PX, SF Express, and China Post (EMS).
  • Standard Shipping: DHL, UPS, FedEx, and SF Express.
Duties, Taxes & Customs Fees
International orders may be subject to customs duties, import taxes, or VAT upon arrival, depending on the regulations of your destination country. These charges are determined by your local customs authority and must be borne entirely by the customer. OBLYSTEP does not collect, manage, or cover these fees. We strongly advise consulting your local customs office prior to placing an order to understand the applicable duty thresholds.
Order Tracking
As soon as your order is dispatched, a validated tracking number along with the official tracking link will be sent to your email. You can monitor your shipment status in real-time at any time via 17track.
Contact & Support
For any inquiries regarding your package, custom delivery requests, or shipping delays, please contact our dedicated customer support team at: support@oblystep.com. We proactively monitor all shipments and guarantee a response within 24 hours on business days.